Pivot Sports Performance is operated by Eastern Health and Performance Pty Ltd (ABN 29 658 049 668) and Strength Systems Pty Ltd (ABN 60 635 189 534) ("we", "us", "our"). We provide sports physiotherapy, concussion management, strength and conditioning, performance testing, recovery and online coaching services at Bundoora, Ringwood and online.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Because we provide health services, we treat health information with extra care. This policy explains what we collect, why, and how you can access or correct it.

What we collect

• Contact details: name, email, phone number, address and date of birth.
• Health information: injuries, medical history, symptoms, assessment and testing results (including concussion baseline tests), treatment notes and progress.
• Sport and training details: your sport, club, level, goals and training data.
• Payment and billing details. Card details are handled by our payment providers; we do not store full card numbers.
• Health fund, insurer or third-party payer details where relevant.
• Website and marketing data: pages visited, forms submitted, cookies, and how you interact with our emails and ads.

You can deal with us anonymously or under a pseudonym for general enquiries. We usually need your name and health information to treat or train you safely.

How we collect it

Mostly from you: through our website forms, online bookings, phone calls, messages, intake questionnaires and appointments. With your consent, we may also receive information from your doctor, other health practitioners, your coach or club, a parent or guardian, or your insurer.

Why we use it

• To assess, treat, train and test you, and to keep your records.
• To book and manage appointments, memberships and payments.
• To communicate with you, including reminders and follow-ups about your enquiry.
• To share updates with your other practitioners, coaches or club when you ask us to or agree to it.
• To process claims with health funds or insurers.
• To improve our services and website.
• To send you news, offers and resources. You can opt out at any time using the unsubscribe link or by contacting us.

We do not sell your personal information.

Who we share it with

• Our staff and practitioners who need it to provide your service.
• Other health practitioners, coaches or clubs, with your consent.
• Health funds, insurers and payment processors, to process payments and claims.
• Service providers that host our systems: our practice management, booking, gym membership, email, website and payment software.
• Anyone we are required or authorised to share it with by law, or to lessen a serious threat to someone's life, health or safety.

Overseas storage

Some of our software providers store data outside Australia, including in the United States. Our website and marketing platform, email provider and payment processors may store or process your information overseas. We choose providers that protect personal information to a standard similar to the Australian Privacy Principles.

Cookies and analytics

Our website uses cookies and similar tools, including Google Analytics and the Meta (Facebook) pixel, to understand how the site is used and to show relevant ads. You can block or delete cookies in your browser settings; some parts of the site may not work as well without them.

How we keep it safe

We store records in secure, password-protected systems and limit access to staff who need it. We keep health records for as long as the law requires (in Victoria, at least 7 years after your last visit, or until age 25 for people treated as children), then securely destroy or de-identify them.

Accessing and correcting your information

You can ask for a copy of the information we hold about you, or ask us to correct it, by contacting us. We will respond within 30 days. In limited cases the law allows us to refuse access; if so, we will tell you why.

Complaints

If you have a concern about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992, or the Victorian Health Complaints Commissioner at hcc.vic.gov.au.

Contact us

Privacy Officer, Pivot Sports Performance
Email: [email protected]
Phone: 0483 925 173
29 Clements Avenue, Bundoora VIC 3083
Unit 1/7 Oban Road, Ringwood VIC 3134

We may update this policy from time to time. The latest version is always on this page.