Terms of Service

Please read our T&Cs Carefully

Late Cancellations & DNA: A 100% fee applies for all late cancellations and "Did Not Attend" (DNA) appointments. To avoid this charge, please ensure any cancellations or rescheduling is done with adequate notice.
Elite Athlete Blueprints: All Elite Athlete Blueprint sessions must be prepaid prior to the appointment. No exceptions.
Private Health Cards: We accept private health cards in our facilities. Please check with Tyro to verify if your health fund is covered.
TAC & Work Cover: We do not accept claims from the Transport Accident Commission (TAC) or Work Cover.
Enhanced Primary Care Plan: If you wish to use an Enhanced Primary Care Plan, you are required to pay the full cost of the appointment upfront. You can then submit your claim to Medicare independently.
Please note, there will be a gap between our appointment cost and the Medicare Reimbursement.

Cancellation & Suspension: We do not offer cancellation or suspension options for our 3-12 month memberships.
Once your membership has expired, you will roll straight onto a no-lock in period where 5 weeks notice is required.
We will not process any cancellation request if there is money owing to the company.
Payment Platform: We use Stripe and Payrix as our preferred payment platform for membership payments. Stripe will automatically reattempt any missed payments, and we may attempt to capture overdue invoices at any time.

By accepting our Terms of Service, you agree that we are allowed to communicate with your General Practitioner (GP) or other specialists involved in your care. This communication may include sharing relevant information about your case to ensure comprehensive and coordinated care.

By accepting our Terms of Service, you acknowledge that participation in any physiotherapy, strength and conditioning, or related services provided by Pivot Sports Performance is voluntary and involves inherent risks. You understand and agree that Pivot Sports Performance, its employees, contractors, and agents are not liable for any injury, illness, or medical condition that may arise during or after participation in their services. You have been advised to seek medical clearance prior to participating and understand that you are solely responsible for your health and safety during participation.